Frequently Asked Questions

Everything you need to know about your Heliosmeds experience

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. Please contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Are your products quality tested?

Yes, all products sold on Heliosmeds undergo rigorous quality control and are sourced from certified manufacturers to ensure safety and effectiveness.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.

Can I cancel my order after it has been placed?

Orders can be cancelled within 2 hours of placement. After this window, the order may have already entered the fulfillment process and cannot be modified.